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 Today, value and variety seeking demanding customers use all possible available channels of interaction like Phone, Fax, Email, Web, Walk-in, etc with travel organizations to discuss their increasingly complex travel itineraries and this is done at their convenience. As a travel service provider, your organization needs to be geared to handle this diversity of customer touch points backed by execution excellence to deliver now and make sure that these customers come back to you for more, in near future.
To handle these growth challenges for a service organization such as yours, building Customer-Centric Automated Front-end business processes becomes essential to fulfill customer expectations to ensure Loyalty and Repeat Business. As the competition increases and your margins get squeezed from suppliers’, these automated processes would further ensure longer customer life cycle and thus saving costs of newer customer acquisition.
The Customer-Centric front-end described above, needs to be supported by a robust Execution Excellence Back-end. Once the travel query is converted to a booking, back-end automated processes need to kick-in to ensure fulfillment and delivery of your services. Furthermore, all the personal and commercial transactions with the customer across your entire Travel Value Chain need to be captured and authenticated without any duplicity of data entry. It is only on the basis of such customer data that you would be able to identify your most profitable customer groups, create innovative travel offerings that could be Up & Cross Sold towards increased profitability.
Divas Software offers you Travel Customer Centricity + Execution Excellence built into a single travel business process management product: PUSHPAX. This application which is feature rich, automates Customer Enquiries Handling, Ticketing, Tour Booking, Hotel Booking, Transportation, Cruise Booking, Passport & Visa Handling, Escort allocations etc. The product can be optionally integrated with GDSs and Online Payment Gateways of your choice, along with Accounting Packages. The application is secure and provides role based permissions to your travel consultants and supporting staff. Finally, PushPax user just needs an Internet browser, thus making it quick to deploy and easy to use with least training inputs.
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