KYCsphere’s Digital Onboarding tool offers a seamless customer self-service web portal where customers can onboard themselves and submit account opening applications or subsequent service requests without the need for branch visits. With AI-powered ID verification, auto-population of existing customer data in relevant forms, and a robust back-office interface, the tool enhances customer experience, reduces operational costs, and accelerates onboarding efficiency.
Key Benefits
- Customers can complete the entire process online without needing to visit a branch. This not only saves time but also provides state-of-the-art digital onboarding experience.
- By automating entire onboarding processes, manual work is minimized, leading to lower staffing costs and increased efficiency.
- AI-powered user-friendly dynamic interface ensures customers can onboard with ease, boosting overall customer experience.
- AI-powered verification methods such as liveness detection and extracted selfie matching reduce the chances of fraud, benefiting the financial institution and the customer through KYC compliant process.
- By integrating the onboarding platform with your transactional data and analyzing existing customer profiles and their service usage, you can identify potential cross-selling opportunities. This allows for personalized product and service recommendations directly within the portal, enhancing customer engagement and satisfaction. By offering targeted products, such as loans, investment options, or value-added services, financial institutions can further increase revenue streams while providing tailored solutions that meet customer needs.
- With seamless integration into KYCsphere’s Customer Onboarding & Due Diligence Tool and Core BackOffice Solution, the platform ensures that customer data is consistent, up-to-date, and compliant with regulatory requirements, reducing the risk of non-compliance.
- With full control over account types, features, and additional services, the platform can be tailored to meet both retail and corporate customer needs.
Being an integral part of your institution’s website, customers have a consistent and trustworthy interaction with your brand, further enhancing credibility.
Ask our Digital Onboarding Expert how to transform your customer journey.